FAQ'S
What is the deposit amount required at time of booking?
$250 deposit for each guest booking in an Inside, Oceanview or Balcony stateroom is required at the time of booking (Categories AF – N). $500 deposit for each guest booking in a Penthouse Suite and above stateroom is required at the time of booking (Categories AG – AE). This is a non-refundable deposit.
What if I can’t deposit for all guests at the time of booking?
Request a cabin that holds the number of guests required. Then we’ll take the names of those guests that will be depositing. You can then call us back prior to the 2nd payment being due to deposit and give us the names of the additional guests. Please note, holding a cabin does not guarantee that we can add the additional guests.
What is the payment schedule?
$250 (non-refundable deposit) or $500 (non-refundable deposit) per guest is required at time of booking. Your second payment is 50% of the balance and is due 150 days prior to sailing (11/4/10). Your final payment is due 75 days prior to sailing (1/17/11).
What if I have to cancel? What are the cancellation fees
a. If you cancel your reservation anytime before 113 days of sailing, the charge is your $250 or $500 (non-refundable deposit) per person.
b. If you cancel between 112 and 75 days before sailing, the charge is 50% of the total cost of your trip.
c. If you cancel with less 74 or fewer days to sailing, the charge is 100% of the total cost of your trip.
What if the category I want does not hold 3 or 4 guests?
Unfortunately, not all staterooms hold 3 or 4 guests. We will do our best t0 accommodate you, but you will need to book a category that has cabins available that hold the number of guests you require.
What is the rate if I wish to travel alone?
The rate for single guests is 200% of the per person cost. For example, a category JJ stateroom costs $1059 per person, but that is if 2 people are in the room, so a single will pay $2118.
What if I’m traveling alone, but would like to be paired up with someone?
Call us to reserve your stateroom. You will be required to leave the $250 or $500 non-refundable deposit. We will review the single share requests weekly and you will be contacted when we have a possible share for you. We will put you in contact with each other and once the two parties confirm, the pairing will be completed.
What time should I make my arrival and departure flights?
a. Embarkation
i. MIA flights should arrive between 9am and 1:30pm
ii. FLL flights should arrive between 9am and 12:30pm
b. Debarkation
i. MIA flights should depart after 12:00pm
ii. FLL flights should depart after 12:30pm
Will I transportation from the airport to the ship and back?
Yes, airport transfer are included with your cruise fare. Closer to the cruise date, you will receive information on how and where to catch the buses to the ship.
What about Travel Insurance?
Travel Insurance is highly recommended. Please contact Access America, by calling: 1-800-284-8300.
How does documentation work?
a. Edocs:
i. All tickets are electronic or “edocs.”
ii. Documents are ready for viewing and printing as early as 60 days to sailing, provided your reservation is paid in full. Reservation must also have any pre/post cruise hotel packages confirmed prior to being released for edocs to be printed.
iii. You can access your e-docs after you have completed the on line registration process by visiting https://www.ncl.com/nclweb/secure/bookedGuestLanding.html
iv. Your eDocs Include
1. Cruise ticket
2. Transfer voucher (if applicable)
3. Hotel voucher (if applicable)
4. Itinerary
5. Luggage tag
6. Guest Ticket Contract
b. Welcome Aboard Kit
i. Welcome Aboard Kits can be mailed out 60 days prior to sailing, up to 3/19/11. We need to have you complete the online registration no later than 30 days prior to sailing in order to make sure that the kit is produced/mailed and arrives at your home with plenty of time. It is very important that we have your correct address as this is the address that we use for mailing the kits.
c. No Welcome Aboard Kits will be processed after 3/19/11.
d. Welcome Aboard Kits are automatically generated to the attention of the FIRST guest on a reservation only. Should you require additional kits, you must contact us at least 30 days prior to sailing so that we can send out another one.
e. The Welcome Aboard Kit is a personalized book containing:
i. Welcome Aboard Letter
ii. What to Know Before You Go
iii. Shore Excursion information
iv. Personalized Luggage Tags (2 per guest)
v. Ship Specific quick reference deck plan
$250 deposit for each guest booking in an Inside, Oceanview or Balcony stateroom is required at the time of booking (Categories AF – N). $500 deposit for each guest booking in a Penthouse Suite and above stateroom is required at the time of booking (Categories AG – AE). This is a non-refundable deposit.
What if I can’t deposit for all guests at the time of booking?
Request a cabin that holds the number of guests required. Then we’ll take the names of those guests that will be depositing. You can then call us back prior to the 2nd payment being due to deposit and give us the names of the additional guests. Please note, holding a cabin does not guarantee that we can add the additional guests.
What is the payment schedule?
$250 (non-refundable deposit) or $500 (non-refundable deposit) per guest is required at time of booking. Your second payment is 50% of the balance and is due 150 days prior to sailing (11/4/10). Your final payment is due 75 days prior to sailing (1/17/11).
What if I have to cancel? What are the cancellation fees
a. If you cancel your reservation anytime before 113 days of sailing, the charge is your $250 or $500 (non-refundable deposit) per person.
b. If you cancel between 112 and 75 days before sailing, the charge is 50% of the total cost of your trip.
c. If you cancel with less 74 or fewer days to sailing, the charge is 100% of the total cost of your trip.
What if the category I want does not hold 3 or 4 guests?
Unfortunately, not all staterooms hold 3 or 4 guests. We will do our best t0 accommodate you, but you will need to book a category that has cabins available that hold the number of guests you require.
What is the rate if I wish to travel alone?
The rate for single guests is 200% of the per person cost. For example, a category JJ stateroom costs $1059 per person, but that is if 2 people are in the room, so a single will pay $2118.
What if I’m traveling alone, but would like to be paired up with someone?
Call us to reserve your stateroom. You will be required to leave the $250 or $500 non-refundable deposit. We will review the single share requests weekly and you will be contacted when we have a possible share for you. We will put you in contact with each other and once the two parties confirm, the pairing will be completed.
What time should I make my arrival and departure flights?
a. Embarkation
i. MIA flights should arrive between 9am and 1:30pm
ii. FLL flights should arrive between 9am and 12:30pm
b. Debarkation
i. MIA flights should depart after 12:00pm
ii. FLL flights should depart after 12:30pm
Will I transportation from the airport to the ship and back?
Yes, airport transfer are included with your cruise fare. Closer to the cruise date, you will receive information on how and where to catch the buses to the ship.
What about Travel Insurance?
Travel Insurance is highly recommended. Please contact Access America, by calling: 1-800-284-8300.
How does documentation work?
a. Edocs:
i. All tickets are electronic or “edocs.”
ii. Documents are ready for viewing and printing as early as 60 days to sailing, provided your reservation is paid in full. Reservation must also have any pre/post cruise hotel packages confirmed prior to being released for edocs to be printed.
iii. You can access your e-docs after you have completed the on line registration process by visiting https://www.ncl.com/nclweb/secure/bookedGuestLanding.html
iv. Your eDocs Include
1. Cruise ticket
2. Transfer voucher (if applicable)
3. Hotel voucher (if applicable)
4. Itinerary
5. Luggage tag
6. Guest Ticket Contract
b. Welcome Aboard Kit
i. Welcome Aboard Kits can be mailed out 60 days prior to sailing, up to 3/19/11. We need to have you complete the online registration no later than 30 days prior to sailing in order to make sure that the kit is produced/mailed and arrives at your home with plenty of time. It is very important that we have your correct address as this is the address that we use for mailing the kits.
c. No Welcome Aboard Kits will be processed after 3/19/11.
d. Welcome Aboard Kits are automatically generated to the attention of the FIRST guest on a reservation only. Should you require additional kits, you must contact us at least 30 days prior to sailing so that we can send out another one.
e. The Welcome Aboard Kit is a personalized book containing:
i. Welcome Aboard Letter
ii. What to Know Before You Go
iii. Shore Excursion information
iv. Personalized Luggage Tags (2 per guest)
v. Ship Specific quick reference deck plan
